編號 | 商品編號 | 商品名稱 | 作者 | 類別 | 使用課程名稱 |
1 | 9-504-016 | Starbucks: Delivering Customer Service | Moon, Youngme;Quelch, John A. | Marketing | Technology and Operation Management( TM6100701 ) |
2 | 9-603-062 | Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory (JPL) | Leonard, Dorothy;Kiron, David | Operations management | Technology and Operation Management( TM6100701 ) |
3 | 9-688-059 | Digital Equipment Corp.: The Endpoint Model (A) | Garvin, David A.;Simpson, Janet | Operations management | Technology and Operation Management( TM6100701 ) |